At Lenor’s Closet, we want you to shop with complete confidence. We proudly stand behind the authenticity and quality of every item we offer and are committed to providing an exceptional shopping experience from purchase to delivery.
Please review our return guidelines below.
Authenticity Guarantee
Every product sold through LenorsCloset.com is backed by our Authenticity Guarantee.
If any item purchased from our boutique is ever determined not to be authentic, we will provide a full refund of your purchase price, including your original shipping costs, in accordance with our Authenticity Guarantee.
Shop with confidence knowing that every eligible item offered by Lenor’s Closet has been carefully authenticated before being made available for purchase.
Eligible Returns
Due to the nature of luxury merchandise, only NEW handbags and wallets are eligible for return.
To qualify for a return:
- The item must be returned within three (3) calendar days of confirmed delivery.
- The item must be in its original, unused condition.
- All original tags, protective coverings, accessories, authenticity cards, dust bags, packaging, and accompanying materials must be included.
- Complimentary gifts or samples included with your order must also be returned. If complimentary items are not returned, their retail value may be deducted from your refund.
- A valid Return Authorization (RA) Number must be obtained prior to returning any merchandise.
Items returned without prior authorization may be refused.
Final Sale Items
To maintain the integrity of our luxury inventory, the following items are considered Final Sale and are not eligible for return or exchange unless they arrive damaged or defective:
- Designer fragrances
- Pre-owned handbags
- Pre-owned wallets
- Designer accessories
- Customized or special-order merchandise
- Clearance or promotional items marked as Final Sale
Condition Requirements
Eligible returned merchandise must:
- Show no signs of wear, use, alteration, or damage.
- Be returned in the same condition in which it was received.
- Include all original packaging and protective materials.
Returned merchandise that does not meet these requirements may be refused or returned to the customer.
Damaged or Defective Items
Although every order is carefully inspected before shipment, if your order arrives damaged or you believe you have received the wrong item, please contact us immediately.
To qualify for a damaged or defective merchandise claim:
- You must notify us within 24 hours of confirmed delivery.
- Photographs of the shipping box, packaging, and damaged merchandise may be requested.
- A Return Authorization Number must be issued before the item is returned.
- Merchandise must be returned within three (3) calendar days of delivery using a shipping service that includes tracking.
Once your return is received, our team will inspect the item to determine whether the damage or defect occurred prior to delivery.
How to Request a Return
Returning an eligible item is simple.
Step 1
Complete and submit the Return Request Form.
Step 2
Once your request has been reviewed, you will receive:
- Your Return Authorization (RA) Number
- Complete return instructions
- The return shipping address
For security reasons, our returns address is provided only after an RA Number has been issued.
Step 3
Package your item securely using the original shipping box whenever possible.
Include:
- All original packaging
- Dust bags
- Authenticity cards
- Care booklets
- Complimentary gifts and samples
- Any other items included with your purchase
Step 4
Ship your package using a carrier that provides:
- Tracking
- Delivery confirmation
- Insurance appropriate for the value of your item
Unless the return is the result of our error or a confirmed damaged/defective item, customers are responsible for return shipping costs.
Lenor’s Closet is not responsible for returned packages that are lost, stolen, delayed, or damaged while in transit.
Refund Processing
Once your returned item has been received and successfully passed our inspection process, please allow 2–3 business days for your refund to be processed.
Approved refunds will be issued to your original method of payment and will include the purchase price plus any applicable sales tax.
Original shipping charges are refunded only when the return is the result of:
- A verified authenticity claim covered by our Authenticity Guarantee
- A confirmed damaged or defective item
- An error made by Lenor’s Closet
Once your refund has been processed, you will receive a confirmation email for your records.
Questions?
If you have questions regarding your return or need assistance before making a purchase, our Customer Care team is always happy to help.
We appreciate the opportunity to serve you and thank you for choosing Lenor’s Closet.
